Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that during peak periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected delivery method.

Estimated delivery times:

  • United Kingdom: 1–3 business days

  • Europe: 3–7 business days

  • International: 5–12 business days

These are estimates only and not guaranteed.

International Shipping

We ship worldwide. International orders may be subject to import duties, taxes, and customs fees, which are determined by your country’s customs authority.

These charges are:

  • Not included in the item price or shipping cost

  • The responsibility of the customer

We do not have control over these charges and cannot predict their amount.

Customs, Duties & Taxes

By placing an international order, you agree to the following:

  • You are responsible for paying any import duties, VAT, taxes, or handling fees required by your country

  • Customs policies vary widely and may result in delays outside our control

  • Some shipments may pass through customs without charges, while others may be assessed fees—this is determined solely by customs authorities

Refused Shipments

If you refuse to pay customs duties/taxes and the parcel is returned to us:

  • You will be refunded for the item(s) only

  • Original shipping costs will not be refunded

  • Any return shipping fees or charges incurred may be deducted from your refund

This policy applies to all international orders without exception.

Failed Deliveries / Incorrect Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate.

If a parcel is returned due to:

  • Incorrect or incomplete address

  • Failure to collect the parcel

  • Delivery refusal

We will:

  • Refund the order minus shipping costs and any return fees, or

  • Offer reshipment at the customer’s expense

Lost or Damaged Items

If your order is lost or arrives damaged, please contact us within 7 days of delivery with your order number and supporting evidence (e.g. photos).

We will investigate and, where appropriate, offer:

  • A replacement

  • A refund

All claims are subject to courier verification.

Tracking

Once your order has been shipped, you will receive a tracking number. It is the customer’s responsibility to monitor the shipment and respond to any delivery or customs notifications.

Delivery Delays

We are not responsible for delays caused by:

  • Customs processing

  • Courier delays

  • Weather or unforeseen circumstances

While we will do our best to assist, delivery times are not guaranteed.

Contact Us

If you have any questions regarding shipping, please contact us at:
info@sugarcoatedhairremoval.com

Summary

By placing an order with us, you agree to this shipping policy, including responsibility for any applicable customs charges and the terms regarding refused or returned shipments.